Terms & Conditions

"Service" means the The Counsel web application, its associated APIs, and any related services provided by CloudTech Analytics.

"Organization" or "Firm" means the law firm, chambers, or legal practice that registers for the Service and under whose subscription individual Users operate.

"User" means any individual authorized by an Organization to access the Service under that Organization's account, including its Managing Partner, lawyers, and support staff.

"Client Data" means all data an Organization or its Users submit to, upload to, or generate within the Service in the course of managing their legal practice — including matter records, client and contact details, documents, time entries, billing records, notes, and communications. Client Data belongs to the Organization, not to CloudTech Analytics; see Section 9.

"Subscription" means an Organization's paid or trial access to a specific plan tier (currently Basic, Professional, Business, or Enterprise) as described at checkout or in the Platform Console.

You must be at least 18 years old and capable of forming a binding contract to use the Service. When you register, you agree to provide accurate, current information and to keep your login credentials confidential. You are responsible for all activity that occurs under your account and under your Organization's account, whether or not you authorized it, except to the extent caused by our own breach of these Terms.

The individual who registers an Organization is provisioned as its Managing Partner and is responsible for managing that Organization's Users, roles, and permissions from within the Service. CloudTech Analytics is not responsible for internal disputes between an Organization and its own Users over access, roles, or data within that Organization's workspace.

The Counsel is a practice-management platform for law firms, covering matters, clients, hearings, documents, tasks, time and billing, and related workflow and reporting tools. The Service is provided on a software-as-a-service basis and is not a law firm, does not provide legal advice, and does not create an attorney-client relationship between you and CloudTech Analytics.

We may add, change, or remove features from the Service over time. We will not materially reduce the core functionality of a paid plan during an active billing period without reasonable notice.

New Organizations may be eligible for a free trial period (currently 30 days) on a designated trial plan, with no payment required to start. We may change the trial length, eligibility, or the plan offered on trial at any time, including for Organizations already mid-trial, without liability to you.

At the end of a trial, if no active paid Subscription has been set up, your Organization's access to the Service will be suspended until a plan is selected and paid for. Data associated with your Organization is retained through the trial-expiry process described in Section 19, not deleted immediately.

Paid Subscriptions are billed in Nigerian Naira (₦) on a monthly or annual cycle, at the rate shown for the selected plan at the time of purchase or renewal. Fees are exclusive of any applicable taxes unless stated otherwise, and you are responsible for any taxes assessed on your Subscription.

Payments are processed by our third-party payment processor, Paystack. By subscribing, you authorize us (via Paystack) to charge your chosen payment method for the applicable fees on each billing cycle until you cancel. We do not store your full card details ourselves — they are handled directly by Paystack under its own terms and security standards.

We may change plan pricing or introduce new plans at any time. For an existing paid Subscription, a price change will take effect no earlier than your next renewal date, and we will make reasonable efforts to notify you in advance.

You may cancel or change your Subscription at any time from Firm Settings. Cancellation takes effect at the end of your current billing period; you will not be charged again after that, and you retain access to paid features through the end of the period you already paid for.

Except where required by law, fees already paid are non-refundable, including for partial billing periods, unused seats, or an early cancellation. If we discontinue the Service entirely, we will provide reasonable notice and, where reasonably practicable, a pro-rated refund for prepaid, unused time.

As between you and CloudTech Analytics, your Organization owns all Client Data. We do not claim ownership over it, and we will not use it for any purpose other than providing, maintaining, and improving the Service to you and your Organization, unless you give us separate, explicit permission.

We understand that Client Data may include information subject to legal professional privilege and confidentiality obligations owed by your Organization to its own clients. We will treat all Client Data as confidential, access it only where necessary to provide support you have requested or to maintain the security and integrity of the Service, and we will not disclose it to third parties except as described in our Privacy Policy or as required by law.

You are responsible for ensuring that your Organization has the right to submit any Client Data to the Service, including any consents or authorizations required from your own clients.

We process personal data in accordance with our Privacy Policy and applicable Nigerian data protection law, including the NDPR and NDPA. Row-level security is applied throughout the Service so that one Organization's data is not accessible to another Organization.

Where CloudTech Analytics processes personal data on your Organization's behalf as part of the Service, we act as a data processor and your Organization acts as the data controller for that data, in the sense those terms are used under applicable data protection law.

You agree not to, and not to permit any User to:

• Use the Service for any unlawful purpose or in violation of any applicable law or professional conduct rule.
• Attempt to gain unauthorized access to another Organization's data, accounts, or any part of the Service's infrastructure.
• Reverse engineer, decompile, or attempt to extract the source code of the Service, except where applicable law expressly permits it.
• Interfere with or disrupt the integrity or performance of the Service, including by introducing malware or attempting denial-of-service attacks.
• Use the Service to store or transmit content that is unlawful, defamatory, or infringes a third party's intellectual property or privacy rights.
• Resell, sublicense, or provide access to the Service to any third party outside your own Organization without our written consent.

We may suspend or terminate access for any User or Organization that violates this section.

Your Organization's administrators (Managing Partner and any role granted "manage" permissions) are responsible for: granting and revoking User access appropriately, promptly removing Users who leave the Organization, assigning roles that reflect each User's actual responsibilities, and configuring notification and billing settings correctly. CloudTech Analytics is not responsible for losses arising from an Organization's own misconfiguration of roles, permissions, or User access.

Certain plans include AI-assisted features (such as matter summaries and AI chat) powered by third-party large language models. These features are provided as a drafting and review aid only. They may be inaccurate, incomplete, or out of date, and they do not constitute legal advice. A qualified lawyer at your Organization must review any AI-generated content before relying on it or sharing it with a client or a court. You use AI features at your own risk, and CloudTech Analytics disclaims liability for decisions made in reliance on AI-generated output.

The Service, including its software, design, branding, and documentation (but excluding Client Data), is owned by CloudTech Analytics and its licensors and is protected by applicable intellectual property laws. We grant you a limited, non-exclusive, non-transferable license to access and use the Service for your Organization's internal legal practice management, subject to these Terms and payment of applicable fees. No other rights are granted.

The Service integrates with third-party providers, including Paystack (payments), email delivery providers, WhatsApp messaging providers where configured, and AI model providers. Your use of features backed by these providers is also subject to those providers' own terms. We are not responsible for the acts, omissions, or availability of third-party services we do not control.

We aim to keep the Service available and reliable, but we do not guarantee uninterrupted or error-free operation, and the Service may be temporarily unavailable for maintenance, updates, or reasons outside our reasonable control.

Except as expressly stated in these Terms, the Service is provided "as is" and "as available," without warranties of any kind, whether express, implied, or statutory, including any implied warranties of merchantability, fitness for a particular purpose, or non-infringement, to the fullest extent permitted by applicable law.

To the fullest extent permitted by applicable law, CloudTech Analytics will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of profits, revenue, data, goodwill, or business opportunity, arising out of or related to your use of the Service, even if we have been advised of the possibility of such damages.

To the fullest extent permitted by applicable law, our total aggregate liability arising out of or relating to these Terms or the Service will not exceed the total fees actually paid by your Organization to CloudTech Analytics in the twelve (12) months immediately preceding the event giving rise to the claim.

Nothing in these Terms limits liability for fraud, willful misconduct, or any other liability that cannot be excluded or limited under applicable law.

You agree to indemnify and hold CloudTech Analytics harmless from any claims, losses, and expenses (including reasonable legal fees) arising from your Organization's or a User's violation of these Terms, misuse of the Service, or violation of any applicable law or third-party right, including any claim arising from Client Data your Organization submitted to the Service.

We may suspend or terminate your access to the Service if: your Subscription payment fails and is not resolved within a reasonable grace period, your free trial ends without an active paid Subscription, you materially breach these Terms, or we are required to do so by law. We will make reasonable efforts to notify you before suspension where practicable.

You may terminate your Organization's account at any time by canceling your Subscription and requesting account closure. Sections of these Terms that by their nature should survive termination (including Sections 7, 12, 15, 16, and 20) will continue to apply.

While your Organization's account is suspended for non-payment or an expired trial, your Client Data is retained, not deleted, so that you can resolve billing and regain access. Following account closure or extended suspension, we will retain Client Data for a reasonable period to allow for export or reactivation before it is permanently deleted from our systems, except where we are required to retain it longer for legal or regulatory reasons. You are responsible for exporting any data you wish to keep before that retention period ends.

We may update these Terms from time to time. If we make material changes, we will provide reasonable notice, such as by email or an in-app notice, before the changes take effect. Continued use of the Service after the effective date of updated Terms constitutes acceptance of those changes.

These Terms are governed by the laws of the Federal Republic of Nigeria, without regard to conflict-of-law principles. Any dispute arising out of or relating to these Terms or the Service will first be addressed through good-faith negotiation between the parties, and, if unresolved, will be subject to the exclusive jurisdiction of the courts of Nigeria.

If any provision of these Terms is found unenforceable, the remaining provisions will continue in full force and effect. Our failure to enforce any provision is not a waiver of our right to do so later. You may not assign these Terms without our written consent; we may assign these Terms in connection with a merger, acquisition, or sale of assets. These Terms, together with our Privacy Policy, constitute the entire agreement between you and CloudTech Analytics regarding the Service.

Questions about these Terms can be sent to cloudtechanalytics.consultant@gmail.com or +234 813 386 0143.